Overcoming New Google Places Duplicate Listing Problems for Dentists, Doctors, Attorneys
Strategies for solving the professional duplicates puzzle.
I think I figured out a couple really good solutions to the Doctor, Dentist, Lawyer Google dupe problem. Last week I blogged about Google throwing a new puzzle piece into the mix that could impact rankings and cause other problems for professional practices. In a brief nutshell, Google will no longer remove or merge practitioner duplicate listings which can hurt ranking for the main practice listing.
There will be 3 parts to this post where I will explain how to minimize Google Places practitioner duplicates, so they don’t impact ranking for your main listing.
1) Site Link 2) Categories 3) How To Options.
1st disclaimer – as with any advice about Google Places, each situation is unique. There ARE situations where I would want to optimize the practice listing AND Dr or Atty listings. There are also all types of scenarios and exceptions to what I am about to explain. But IN GENERAL the best strategy is one strong main listing and delete the rest. Which we can no longer do, so I suggest minimizing the Dr/Lawyer dupes with the techniques below.
2nd disclaimer – I’m sharing strategies and advice based on my own logic. As we all know Places is not always logical and things do not always work the way we expect them to. So as with any advice you read anywhere – always do your own due diligence before trying it yourself and when in doubt, test it out!
EXAMPLE CASE TO ILLUSTRATE THESE STRATEGIES: Let’s just use a straight forward easy case. Pretend we have a Dental Practice listing we’ve been optimizing and Google has just created a listing for the 2 Dentists as well. Google won’t remove them now. We don’t want the Dr. listings to hurt rankings for the main practice listing AND we don’t want duplicate confusion to cause Google to disconnect the web site and MAIN Place page in the search results.
NOTE: You don’t need to claim all the Dr/Lawyer listings to do the following. See “How To” at bottom for more details.
SITE LINK PROBLEM: So on your main practice Place page you likely have the site link set to the home page. If G scrapes the Dr. listings and IF she adds a site link, it’s going to go to home page too. When you have a bunch of dupes all going to the home page and G gets confused, she often just disconnects the site and Place page in the blended search results, because she’s not sure which Place page to match with the site.
SITE LINK SOLUTION – LINK TO DR PAGE NOT HOME PAGE: So on Dr dupes, I recommend changing the link on the Dentist Place pages to go to the landing page on the site that’s about that specific Dr – if there is a separate page and often there is. If not, there is usually a “Meet the Team” page or “About the Doctors” page that lists them all.
So on your Dr. dupes, change the Place page link from site.com to site.com/drjones or site.com/dentists or site.com/team or whatever page has the Dr. bio(s). This will help prevent the Dr. dupe from competing with the main practice listing in blended search which will normally link to site.com.
Additionally this will minimize the chance of the Dr. dupe ranking at all and will in effect suppress it in most cases. Since the blended algo is largely about on-site SEO and since the Dr. page is NOT normally filled with City+Dental keywords, and more so is just bio content, like education and interests – it likely won’t rank for any very important and competitive keywords. (Again you don’t need to claim all the Dr. dupes to do this.)
This strategy is very similar to what you would do with a multi-location practice where you would link each practice Place page, to the location landing page on the site, instead of the home page.
CATEGORIES: To minimize ranking impact of the Dr. dupes, select a category that won’t interfere with the main keywords you are trying to rank for on the main practice listing. This could be a little tricky in some industries like Chiropractors where there aren’t that many good default categories to choose from. BUT in my example above for Dentists, here is what I would do. For the Dentist dupes I would use the Google default category “Dental Clinic”. I never use this cat for my Dentists, because I think it tends to attract more of the low end patients searching for a low end HMO type practice. Most of my Dentists are high end and would never refer to their practice as a clinic.
So try to find some other default category to use instead of the main category “Dentist” so that the Dr. dupes don’t compete with the practice listing for the core keyword. Now this MAY be tricky because Google tends to use Dentist as the default category on all Dental listings. SO I’m not sure if she’ll listen to you if you try to delete the default Dentist cat and replace with Dental Clinic. (But it’s worth a try.)
HOW TO STRATEGY #1: I think this scenario is most common. If you aren’t getting paid big bucks to thoroughly and totally manage ALL the listings and if you aren’t charging extra per dupe – but you still NEED to manage the Dr. dupes so they don’t hurt rankings for the main listing – then I recommend not even claiming the Dr. Dupes.
Be sure you are NOT logged into the Google account the main practice listing is in. On Dr dupe, click “edit this listing”. Change site link to site.com/drpage and change the category. Be sure to select “email me” so you are notified of the change. The maps team will eval the edit, but should approve. Especially the site link, because Dr. Smith’s G+ Local page linking to site.com/drsmith is highly relevant. Last time I did a map edit this way it only took a couple days so was by far faster and easier than claim/postcard/wait/pin/edit and then wait again for the slow Places edit cycle.
HOW TO STRATEGY #2: IF you are paid enough to take a very pro-active stance on managing the clients G+ Local accounts OR if you are charging extra for each Dr. dupe OR if it’s a high profile practice, with high profile Drs that get lots of reviews and want an optimized profile – then you could claim the Dr. dupes. Add an image and description to highlight the Dr, not the practice or main keywords. Still minimize the category and link to the Dr. bio page. to reduce potential chance of hurting the rankings for the main practice listing.
What do you think? Helpful? Workable? Make sense?
Any other ideas or questions?
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#1 Google Places DUPLICATES – Have Doctor, Dentist or Lawyer DUPES? You NEED to Read This - Google Places – Google+ Local SEO Blog wrote on June 26, 2012 :
[...] UPDATE: 6/26 – Just posted strategy and tips, so the practitioner dupes won’t impact ranking for the main practice listing. Overcoming New Google Places Duplicate Listing Problems for Dentists, Doctors, Attorneys [...]
#2 Joy Hawkins wrote on June 26, 2012 :
Really helpful Linda! Thanks for the detailed explanation.
#3 Rachel wrote on June 26, 2012 :
Hi Linda,
My company works for medical professionals, so we deal with duplicate listings and the merging of doctor/practice listings all the time. However, according to Google Places Quality Guidelines (http://support.google.com/places/bin/answer.py?hl=en&answer=107528), Google states that “You may create one listing per practitioner, and one listing for the hospital or clinic at large.”
I agree that it is better to have the doctor Google+ Local page link to their about page. However, if the doctor is linking to the home page like the practice Google+ Local page is, do you think Google will get confused and “disconnect the web site and MAIN Place page in the search results” even though it says in their guidelines it is okay to have both practice and doctor listings?
Our company currently claims each doctor listing along with the practice listing so patients can review individual doctors along with the practice listing if they wish to. Also, our doctors like to come up in search results with the practice listing. I would love your thoughts on the subject in case we need to change the way we do things.
I also agree that for practice with multiple locations, it is best to link their Google+ Local pages to different landing pages. However, do you think an actual potential patient will want to go to a location page compared to the home page? Do you think the Google ranking benefits of not having the same landing page across Google+ Local practice/doctor listings is greater than the potential negative effects of sending them to a page on the website they most likely don’t want to see?
Thanks for all of your help,
Rachel
#4 Linda Buquet wrote on June 26, 2012 :
@Joy, you are very welcome.
#5 Linda Buquet wrote on June 26, 2012 :
@Rachel
“do you think Google will get confused and “disconnect the web site and MAIN Place page in the search results” even though it says in their guidelines it is okay to have both practice and doctor listings?”
VERY definitely can happen and does happen often. It’s not like a penalty because as you said according to guidelines it’s fine to have 1 for practice and 1 for each Dr. BUT the algo is not always very smart and is easily confused. If you have one site and then 5 Place pages for a practice that all have the same categories and all link to home page. How does Google know which one to connect? Sometimes she’ll connect a Dr page and displace the main practice page and sometimes she just says “I’m not sure which one to link” and does not connect any of them in blended.
The guidelines are one thing – the algo and what works well for search is TOTALLY different.
“Also, our doctors like to come up in search results with the practice listing.” I explain to my Drs that that strategy could hurt their overall ranking and to some degree they are just competing with themselves. Some people think of Google ranking like a divide a conquor scenario and they want to try to dominate the SERPS. IMO a united we stand strategy typically works better, one strong listing and minimize the others. I’d rather have 1 page one ranking then 5 listings all buried on page 3, 4, 5 where pts are not going to find them.
But there are a bunch of different scenarios and best practices when it comes to this. Pretty much unique to each practice. When I do my Advanced Places Training for agencies that focus on Dental, Medical, Legal, we normally have to add an hour just to go over all the multiple practitioner, multi-location and dupe issues.
#6 Rachel wrote on June 26, 2012 :
Hey Linda,
Thanks for your feedback! Do you have any optimization techniques/tips one could use enhance the practice Google+ Local pages so it shows up in search results when a user searches specifically for a doctor?
From our keyword research, we know that people are specifically searching in Google for specific doctor names. However, even before we had individual doctor listings, the practice listing would not show up in results. Google was not associating the practice listing to the doctor’s names when people searched specifically for them. We tried adding the doctor name’s to the listing description, but the practice listing still did not show up when searching doctor names. Do you know if this has since changed?
Thanks,
Rachel
#7 Linda Buquet wrote on June 26, 2012 :
“Do you have any optimization techniques/tips one could use enhance the practice Google+ Local pages so it shows up in search results when a user searches specifically for a doctor?”
Normally won’t work that way. If someone searches for John Smith DDS G will usually show the result for John Smith DDS, not for ABC Dental.
#8 tvanslooten wrote on June 27, 2012 :
Linda:
I’m still trying to get my bearings on all of this duplicate listings stuff so please forgive what might be a stupid question:) I thought we could only have one claimed listing per business but that apparently isn’t the case. A dentist practice can have a claimed listing for their main practice (i.e. for ABCDental.com) AND claimed listings for each of the dentists in that practice, correct?
My second question is…whether you’re getting paid extra or not to manage dupes, the claiming process is pretty simple and straight forward. Wouldn’t it just make sense to claim them anyway for the client so they have full control over them? I mean if you’re going to go through the trouble of editing their web link and category, you might as well just claim them, right?
Travis Van Slooten
#9 Linda Buquet wrote on June 27, 2012 :
Yep the rule is one Place page per business BUT there is an exception for professional practices. The guidelines say:
“Businesses with multiple specializations, such as law firms and doctors, should not create multiple listings to cover all of their specialties. You may create one listing per practitioner, and one listing for the hospital or clinic at large.”
Yes you could claim but it’s multiple extra steps that bigger agencies would likely need to skip for scale.
#10 Chris wrote on June 27, 2012 :
Regarding HOW TO STRATEGY #1… I did the “edit this listing” while logged out of the clients’ G+L account yesterday and already received an email from Google about my requested edit- less than 24 hours.
FYI- I actually was logged into my own G+ account for my business.
I’ll follow up to let you know when the changes actually take place.
Chris
#11 Linda Buquet wrote on June 27, 2012 :
Awesome, thanks for feedback Chris, keep us posted.
FYI in a call with Chris I mentioned this but forgot to put in the post. (Will edit to add later today.) Agencies/SEOs I would advise to always use the same agency account for all your Map edits. Because G and map mods can see your edit history and if they see a history of valid approved edits I think it will build cred and make things even easier for you.
FYI I just got an maps edit done fast too. It was not the dupe edits we are talking about. I just corrected some random Dentist that had City + Keyword tacked onto her name, purely to test map edit turn around times. I did the edit 6/24 and today 3 days later got the email, checked and it’s fixed. Yea Google Map team for quick turn around!
#12 Doug Bryson wrote on June 27, 2012 :
Great stuff Linda! Really helps out the dupe issues! Looking forward to the class!
Doug Bryson recently posted..10 Things I Know For Sure About Building a Business
#13 Linda Buquet wrote on June 27, 2012 :
Thanks Doug, glad it was helpful. Look forward to training too.
#14 Rich wrote on June 28, 2012 :
Hey Linda, thanks so much for updating this info. I took a 2 week hiatus from reading my Reader subscriptions (you are on my top) and bam!, the whole strategy shifts!!
I wanted to ask you, I have a specific Endodontist practice I am working with, and they have 1 business listing + 2 doctor listings. At this point I cannot merge them,
1) do you suggest each DR get a different phone number?
2) for the DR names, their Localeze listings say “Jones Bob DDS Endodontist” Do you recommend this listing or should I remove Endodontist from the title ?
(My understanding is the listing can be penalized, for having the word, but consumers should know that they are specialists and not general doctors)
Thanks! You rock, I consider you one of the rocks of this industry in bringing ideas and people together. Thank you for your great contributions!
#15 Linda Buquet wrote on June 28, 2012 :
Rich, thanks for the kinds words.
In Places the name needs to be first last DDS or whatever the correct name is. NO keyword or city. That’s the biggest reason for suspension.
If specialist then it would go in the categories. So if someone search for City Endo they would come up IF you want the Dr listing to rank.
If you DIDN’T want the Dr. listing to rank for Endo, due to not wanting it to compete with the practice listing, just put dentist for cat and only have the specialty keywords you WANT to rank for in the practice listing. Then if you wanted to let pts know he’s an endo, you could have that in the description.
(There’s a variety of scenarios and options, kind of depends on how practice is set up and what the ranking goals are.)
#16 Rich wrote on June 28, 2012 :
Linda, thanks for responding so quickly. Great feedback!
Now, do you think each dentist should have a different phone number? I just found out the clinic has 2 phone lines and 2 suite numbers but only use 1 of them. Would you recommend giving each doctor their own unique suite/phone number.
Again, thanks for the help!
#17 Linda Buquet wrote on June 28, 2012 :
Oh sorry forgot to answer that part.
The answer is it depends on lots of things and the goal.
If they WANT the Dr. to rank he’ll likely have a better chance with the main # that has lots of citations and local trust already built up. PLUS G has likely already picked up lots of those citations, so if you try to change the phone or create a new listing with the other phone it’s just going to create more dupe problems that you’ll need to fight with.
Google DOES sometimes merge listings at same address/phone – so if the main concern is avoiding merges, a diff phone helps.
But that’s kind of a fringe situation. When I do my Advanced Places Training and if someone has lots of unique situations like this or even if they just specialize in Medical or Dental we usually need to book an extra hour just to go over all the dupe/merge mult-practitioner issues if they have a bunch of complicated scenarios. Each situation needs to be evaluated and the answer would be different depending on that particular situation.
#18 Svenja wrote on July 2, 2012 :
Hi Linda
This is very helpful! Thank you so much for sharing this.
#19 Stan Denman wrote on August 14, 2012 :
As a solo attorney, is there any reason to create an individual attorney places page? Could my dupe problem be Google trying to create an individual page for me? Thanks Linda.
#20 Linda Buquet wrote on August 14, 2012 :
Hi Stan, no I def would not create one. It’s just that Google MAY create one if she finds your atty name on directories and the issue is that now if she DOES create an atty dupe she won’t remove it.
Have you searched for your wife’s name in quotes, exactly as it is on the Place page and phone in quotes to track down the source(s) of the dupe? Search Google for “Name on Place page” “(555) 111-2222″. Cuz thing is she doesn’t just make stuff up. She’s in the yellow pages or directories somewhere and that’s where Google got it.