Google Places Review Problems? Google Places Support and Help
Ever have any Google Places review problems? You aren’t alone! Lost reviews, spam reviews, merged reviews, inability for customers to leave a Google review or for owners to respond to reviews are just a few of the problems that come up all too frequently. Review problems of any kind are a HUGE pain point for small business owners. Now you can get some answers and solutions to Google Places review problems.
On 1/16 Purpleibanez posted a request in the Google Places forum for a sticky to help answer all the Places review problem scenarios. Since I’m a Google Top Contributor, I escalated the request to Vanessa, the Google Places Community Manager. She coordinated with her team and came up with 2 VERY helpful docs – 4 days later!!! And you say Google is slow and offers no support?
In the new info-filled sticky located at the top of the forum Vanessa addresses the following review related questions:
Having technical issues with the reviews on your listing?
.:. Where did my Google Places reviews go?
.:. How do I know which of the above reasons is affecting my listing?
.:. How do I get my Google Places Reviews back on my listing?
.:. Where are my owner responses?
.:. Why are the reviews on my listing not related to my business?
.:. One of the links in “Reviews from around the web” is wrong — it’s going to a page of reviews about an unrelated business. How do I get rid of it?
.:. Why can’t my customer leave a review?
.:. How can I report spammy reviews?
.:. I’ve reported a review on my listing, but it’s still there. Why won’t you remove it?
They also added a new help section to the support area:
Technical issues with Google Places reviews
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#1 Mercedes wrote on January 25, 2012 :
Great Information! Thanks Linda
#2 Lance wrote on January 29, 2012 :
I agree that Google needs to do a full-scale maintenance sometimes and, no matter how huge they are, the number of users is several times bigger which probably does not make it any easier on them…
Lance recently posted..PPI Claims
#3 Cal wrote on March 3, 2012 :
haha, Great info. you have going here Linda. You responded to a Google Map discussion board message concerning updating photos. Love speaking with you over hopefully collaborating my G+ and G Local Map listings. Rank fairly well, but always like hiring a specialists for specific aliment.
Thanks, Cal
#4 Linda Buquet wrote on March 5, 2012 :
Hi Cal, yes I remember talking on the GP forum. Too busy to take on new clients right now but can refer you to one of my trusted partners who has taken my training and does a good job.
Linda Buquet recently posted..Google Venice Update – New Ranking Opportunities for Local SEO
#5 Dave wrote on May 25, 2012 :
When I leave a review for my dentist it does not show up globally it only shows up to me if I’m logged into google. Why?
#6 Linda Buquet wrote on May 25, 2012 :
That’s one of the problems I’ve seen reported by lots of people. Have not found an answer yet. But often when that happens I think it’s been marked as spam.